Crowne Plaza Fiji Nadi Bay Resort & Spa by IHG

The staff were generally friendly and most of them were helpful. Special mention to the following: Ani who did a marvellous housekeeping of our accommodation and who was always smiling; Inia, Grace and Sam whom we only met casually but were very pleasant and not to mention the cab drivers from the Tour Managers service who were safe and courteous drivers.

Great food and service; the staff were exceptional and a credit to your company - they were always helpful, smiling, friendly and acknowledging you. The buffet breakfast was amazing.

Having spent 9 days at the fiji Intercontinental the crown plaza had a lot to live up too. We only had 24 hours there but found the staff lovely and helpful but not up to the same standard. One comment would be on arrival the team need to make sure each guest is well informed and given clear directions to where to go where the restaurants are and what type of restaurants they are. There was no mention of restaurants or would you like us to book you for dinner tonight knowing we were only there for one night due to flying out early. We were told to go to Azure restaurant and have lunch while we waited for our room to be ready. We could not see any directions and had to go back to reception and wait in line again to find our way to the restaurant. Even the pathway around the pool was like a maze. For the price of the hotel and the fact that it was new we would have excepted a little more attention to detail. We were given water at reception but left them there while we went to lunch not to retrieve them. Water would be much better if put in the room pre accessing the room. Chairs outside the Azure were cheap and uncomfortable and not suitable for the uneven area on the edge of the bar. Every chair and table wobbled majorly so we sat inside for lunch. More training for staff they don’t know the difference between a red and a white wine. Pinot noir to Pinot Gris even when I had pointed to it on the menu. I have been honest but we still loved the design and the bar staff were amazing we ended up having bar menu as we couldnt be bothered investigating the restaurants and there was nothing in our room on the hotel and what was offered or on restaurant's or how to use the television. There was a room service menu. But that was all. Kindest regards Angela and Colin Maisey

Fabulous pool setup with beautifully maintained gardens. Spectacular at night with the lighting and the fountains. Very romantic and peaceful. Excellent buffet breakfast, with plenty of options and no restrictions on quantities or servings. Staff very accommodating and friendly throughout the complex. Bula!! Lovely reception area, a lot of thought has gone into the design. Room clean and quiet, with a nice outdoor area to sit and relax with a drink and some music. Plenty of options for a drink or somewhere to eat. Next time we will book a room with pool and beach views/access.

Prompt communication, Prepayment available; Bond is required upon check in, Airport transport available upon request with their trusty provider - Tour managers, Delicious restaurant and bar services on-site incl. room service. Breath taking views in every corner especially the pools and beachfront. Very luxurious feel and experience. Outstanding customer service from all staff on-site from their warm welcomes to the kind greetings with every staff interaction. Fun activities all day for guests and child friendly! Will definitely be back soon, Thank you once again for your kind hospitality Crowne Plaza Nadi Team :)